Returns & support
Something wrong with your order?
Contact us if your lantern arrives damaged, faulty or incorrectly described. Include your order reference and a description of the problem so we can help with an appropriate remedy.
Before returning an item
Contact us for instructions before sending anything back. We will explain the next steps for your request.
Your rights
Nothing in this policy limits your rights under applicable consumer law. For other return or cancellation requests, contact us to discuss the options.